Maintenance
1. Hardware Maintenance Services
>> SERVICE AVAILABLE
- Multi vendor LAN -WAN, PC and Peripheral equipment
- Technical Center services
- Service hours SERVICE-A, B, C, D, E
- Response time for engineer to be on site with in 25 kms radius is 5 hours
- On site intervention for diagnosis and remedial
- Dis-assembly and re-assembly of major elements of equipment's and/or exchange of faulty module/unit with replacement modules/unit
- Carry fault module back for repair
- Returned faulty unit to manufacturer
- Equipment delivered and re-install at its appropriate location
>> ANNUAL MAINTENANCE CHARGE RATE (NETWORK EQUIPMENT)
SERVICE-A ( Monday - Friday, 8.00am - 17.00pm )
SERVICE-B ( Monday - Friday, 8.00am - 24.00pm )
SERVICE-C ( Monday - Sunday, 8.00am - 17.00pm )
SERVICE-D ( Monday - Sunday, 8.00am - 24.00pm )
SERVICE-E ( Monday - Sunday, 1.00am - 24.00pm )
>> OUT OF SCOPE CHARGE
>> ANNUAL MAINTENANCE CHARGE RATE (PC & PERIPHERAL)
2. Remote LAN -WAN administration and network management |
